101 reasons why you need to embrace Live Chat

Credit to Website Builder

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WEBSITES WITH INTEGRATED LIVE CHAT

29% of consumers are more likely to make a purchase with the option of live chat even if they don’t use it

Increase scales

51% customers are more likely to purchase.

Increase retention

48% of customers are more likely to return to the website.

Increase conversion

Rescue spa increased their conversion rates 30% with live chat

Increase brand reputation 

41% of online shoppers trust the brand.

Increase customers’ comfort

21% of customers claim that chat helps them to shop while working. 5!% of customers prefer it to allow easy multitasking while waiting

53% of online shoppers in USA abandon a purchase if the support is not quick.  79% of customers say they prefer live chat because of the immediacy it provides.

60 seconds is the average time customers wait for support. Average time an operator spends on a chat  from start to finish is 6-12 min

46% of people in USA think it is the most efficient to get support. Live chat is 400% less expensive than phone support. Average chat agents can do the work of 15 email support employees. 43% of businesses claimed that including live chat reduced phone call volumes. A chatting visitor is worth 4.5 times as much as a non-chatting visitor.

Customers who chat prior to making a purchase have a 10% increase in average order value. Customers who chat before purchasing bring a 48% revenue per chat hour. The American Marketing Association claims live chat for B2B businesses increases conversion by at least 20%. Customers who chat convert 3 TO 5 TIMES more. Virgirn Airlines increased conversion rates by 24% an average order value by 15% by deploying live chat 44%. 42% of users aged 18-24 have used live chat at least once. 18% of people aged 18-34 have used live chat many times 50% of people aged 55+ have never used live chat. on average 14% of the time desktop chatters will purchase. On average 7% of the time mobile chatters will purchase. Mobile chatters are 6.1x more likely to convert than non-mobile chatters. visitors that engage through proactive chat are 6.3 times more likely to purchase than visitors who don’t chat. proactive chat (when implementation) increas

 

 

 

 

 

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